Key Responsibilities
Reception & Patient Assistance
Greet patients, attendants, and visitors courteously and warmly.
Assist with registration, billing, and the consultation process.
Provide explicit and accurate information regarding:
Services such as Lab, Pharmacy.
Doctor availability, consultation timings, and costs.
Direct walk-in patients appropriately to the correct department or doctor.
Doctor’s Assistance
Ensure cleanliness and availability of supplies in the OPD.
Escort doctors, and provide refreshments (200 ml Mineral Water, Tea/Coffee upon request).
Assist doctor during the consultation when required.
Appointment & Scheduling Coordination
Handle appointments (7 am - 10 pm): bookings, reschedules, cancellations.
Remind patients of upcoming procedures or checkups.
Follow-up on cancellations, document reasons.
Make outbound calls for confirmations, and follow-ups before consultations.
Handle all inquiries and complaints efficiently via phone (both inbound and outbound).
Respond to queries regarding services, timings, and procedures.




Maintain and update:
Appointment trackers (Manual, Excel, or HMS).
Adhere strictly to the 15-minute SLA for returning missed calls.
Prioritize urgent matters (e.g., HWC/Priority patients).
Patient Registration & Documentation
Collect and verify:
ID, referral, and insurance details.
Ensure accurate data entry into EMR/Hospital Software.
Provide prescriptions to doctors.
Coordinate both IPD and OPD processes.
Keep logs updated for:
Admissions, Discharges, and OPD attendance.
Patient Feedback Collection
Collect feedback(experience with doctors, staff, cleanliness, and services) through forms, verbal, or digital means.
Maintain a tracker and submit feedback to the Clinic Coordinator.
Escalate urgent complaints immediately.
Report Collection & Dispatch
Collect reports from labs, radiology, and follow up on pending reports.
Notify patients about report av

📌 Front Office Executive Kolkata
🏢 BN Clinic 19
📍 Kolkata