Job Title: Reservation/ Sales Consultant

Department: Sales & Reservations
Location: Mumbai
Reports To: Sales Manager

Job Summary:
The Reservation Consultant will handle all customer interactions related to bookings, ensuring a seamless and skilled reservation experience. The role involves managing inbound and outbound communication, understanding customer requirements, and securing bookings while adhering to service quality standards.

Key Responsibilities:
Convert inquiries into confirmed reservations by offering the best possible options.
Ensure complete and accurate data entry into CRM and booking systems.
Pitch product offerings based on customer preferences and availability.
Close deals independently and achieve monthly/quarterly sales targets
Achieve individual and team booking targets.
Provide exceptional customer service and handle basic objections.




Collaborate with Sales, Customer Support, and Operations to ensure smooth service delivery.
Maintain updated knowledge of all products, pricing, offers, and procedures.
Follow company guidelines and standard operating procedures (SOPs).

Requirements:
Prior experience in reservations, customer service, or hospitality preferred.
Robust communication and interpersonal skills.
Ability to multitask and manage time effectively.
Proficiency in CRM tools and MS Office.
Sales-focused mindset with attention to detail.

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹45,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Inbound Call Center Representative Mumbai (India)
🏢 machan resorts
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