Monitor complaint management which is delivered through SDE & BA.
2. Monitor BA’s performance and make POA for improvement
3.To monitor all escalated complaints personally till closure
4.Meeting customer in case of major failure and ensure the complaint is resolved to customer’s satisfaction
5.Coordinating with material group for the indents placed by SDE
6.To deliver RT, DT & PMS adherence as per division’s target
7.To ensure adherence to processes laid by division for service delivery
8.To effectively implement & drive the recent initiatives assigned by division from time to time
9.To ensure that warranty is redeemed in time and thereby minimize cost of operation
10.To analyze and eliminate repeat complaints by finding root cause
11.To ensure safety is practiced by SDEs and associates
12.To ensure the team is properly trained for delivering the services

Short Info
Posted: 0 day(s) ago
Location: BSH-Sakinaka
Qualifications: Diploma/ BE/ B.Tech
Experience: 9 Years - 0 Months To 14 Years - 0 Months

📌 Service Delivery Saki Naka (India)
🏢 Blue Star India
📍 India