Role Overview:
As a Food & Service Associate, you are the face of Kulture, on the floor. Your role is to deliver a seamless guest experience, combining productive service, product knowledge, and warm hospitality.

Key Responsibilities:
Guest Experience
Greet and seat guests with warmth and energy
Take orders accurately and suggest menu items confidently
Handle guest queries, feedback, and complaints professionally
Ensure every table leaves with a positive experience
Service Operations
Serve food and beverages promptly and correctly
Maintain cleanliness and hygiene of tables and service areas
Coordinate with kitchen and coffee bar for smooth order flow
Follow service standards and SOPs
Product Knowledge
Understand menu items (ingredients, taste profile, recommendations)
Explain coffee, food, and beverage options clearly to guests
Upsell relevant items naturally (combos, specials, add-ons)
Team Coordination
Work closely with kitchen, baristas, and fellow staff
Support team during rush hours
Ensure smooth shift handovers
Daily Tasks




Opening and closing duties
Stock awareness (inform shortages)
Maintain grooming and hygiene standards

Must Have:
Prior experience in a cafe/ restaurant is mandatory
Good communication skills (English + Bengali/Hindi preferred)
Positive attitude and willingness to learn
Ability to work in a fast-paced environment
Versatile with late working hours (till 11 pm)

What You Get:
Fixed Salary + Tips
Service charge
1 day weekly off
6 sick leave (annually)
12 earned/ privileged leave (annually)
Growth opportunities within Kulture
Offer letter, payslips and experience letter
Staff meals

Job Types: Full time, Permanent

Pay: ₹13,000.00 - ₹19,000.00 per month

Benefits:
Commuter assistance
Food provided
Paid sick time
Paid time off

Application Question(s):
Are you comfortable with 1 PM to 11 PM shift?
Do you need accommodation?

Experience:
Guest services: 1 y

📌 Food And Service Associate Kolkata
🏢 Kulture - Specialty Coffee & Bistro
📍 Kolkata