Job Purpose:
Essential Functions:
Initiate communication with customers to request and arrange payments promptly, using tact and professionalism with calling a primary mode of communication.
Follow up on a regular basis with the customer until a payment resolution is received. Escalate to the Team Lead if/when problems or concerns arise.
Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA.
Promptly resolve billing, cash apps and Accounts Receivable issues while identifying potential prospects for process improvement.
Communicate and coordinate with internal departments to address any outstanding payment issues or customer concerns.
Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
Issue collection and lawsuit letters as necessary, adhering to legal guidelines and employing persuasive language when appropriate.
Assist in handling special projects assigned by the management,



utilizing problem solving skills and attention to detail.
Reviews all aged invoices periodically to identify potential bad debts and subsequent write-offs
Conduct account reconciliations to resolve disputes, short payments, or unapplied cash.
Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets.Ensure compliance with company policies, credit terms, and applicable regulations.

Requirements:
Required Education and Experience:
Bachelor’s degree in Accounting, Finance, or related field preferred or equivalent work experience
Proven 3+ years of experience in collections within a global workplace
Proficient in ERP systems (e.g., NetSuite, Salesforce and Oracle) and Microsoft Excel.
Excellent communication, negotiation, and problem-solving skills.
Ability to manage competing priorities and deliver results in a deadline-driven workplace.
High attention to detail with

📌 Cash Application Hyderabad
🏢 Cendyn
📍 Hyderabad