Role Summary

We are looking for an execution-driven Operations Manager who believes that “execution is everything.”

This is not a strategy-only or reporting role. We are looking for someone who takes complete ownership of execution across all backend and operational functions, ensures every commitment is delivered on time, drives accountability, removes bottlenecks, and builds systems that enable the organization to scale.

Key Responsibilities
End-to-End Operational Execution
Own execution across all operational and backend departments.
Ensure every operational task is completed within defined timelines.
Drive daily accountability across department heads.
Eliminate execution gaps and delays.
Maintain operational discipline throughout the organization.
Team Leadership

Lead and coordinate the execution of:
Appointment Calling Team
Customer Support Team
CRM Operations
Backend Operations
Dispatch & Logistics
Inventory & Procurement
Administration
Clinic Operations Coordination
Quality & Audit Functions





Ensure every department works as one integrated system.
Performance Management
Define KPIs for every department.
Review dashboards daily.
Conduct structured daily and weekly performance reviews.
Identify gaps and implement corrective actions immediately.
Improve productivity across teams.
Process & SOP Management
Develop, implement, and continuously improve SOPs.
Standardize operations across all clinics and departments.
Conduct regular operational audits.
Ensure compliance with company processes.
Cross-Functional Coordination

Act as the central execution owner between:
Sales
Marketing
Clinics
Doctors
Customer Support
Supply Chain
HR
Finance
Technology

Ensure seamless communication and timely execution across all functions.
Customer Experience

Own operational aspects of the customer journey:
Appointment booking
Follow-up process
Service delivery coordination
Dispatch ti

📌 Operations Manager Chandigarh
🏢 Gleuhr wellness
📍 Chandigarh