Overview:
Roles & Responsibilities:
Shift timings : 08:00 PM to 05:00 AM || 02:00 PM to 11:00 PM || 05:00 AM to 02:00 PM || 11:00 AM to 08:00 PM
Be a product expert, assisting new and existing professionals with queries related to our offerings.
Handle unresolved questions and escalate issues when necessary.
Identify and execute sales opportunities where applicable.
Ensure all Customer Success KPIs are consistently met.
Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT).
Maintain high levels of service delivery and customer satisfaction.

Required Skills:
Strong proficiency in spoken and written English, with a clear and confident communication style.
Excellent problem-solving and selling skills.
Proficient in using laptops/computers with above-average typing speed.
Exceptional attention to detail and organizational skills.
Highly driven and motivated with a strong work ethic.
Eagerness to learn and grow within the company.
Self-starter with the ability to work independently and as part of a team.What We Offer:




5 days work week with 2 off days
Performance-based bonus payout, Learning & Development Opportunities with individual learning budget
40 paid days off

Corporate gym pass
Quarterly townhall socials
Monthly company lunches
Fully stacked snacks counter
Skilled growth and development opportunities with personal L&D; budget
Healthcare insurance for you, upgradable to cover your family if you wish

About the Company

Here at the Company, we are on a mission to revolutionize and become the market leader, go to online marketplace for qualified services.

Company is the UK’s largest & fastest growing services marketplace, helping people find the right skilled for their project in over 1,500 unique categories. The business is already in scale up mode, profitable with a proven model but still has the feel and agility of a startup with a small team of just over 140 people and most

📌 Customer Experience Agent Bengaluru
🏢 Shinewell
📍 Bengaluru