We have openings in kunnamkulam and thrissur

Key Responsibilities:
Provide technical support to customers for products such as mobile phones and laptops
Track and further enhance the sales of mobiles, laptops, and especially attachment products (accessories)
Track and further enhance ResQ Care Plan (RCP) sales and performance
Monitor and improve exchange conversion percentage for mobile and laptop categories (through the SwapEasy program)
Drive solution sales, including services such as OS installation, data transfer, software setup, device configuration, and other value-added services
Ensure proper documentation and timely reporting of all service-related activities (in co-ordination with the Store CSA)
Coordinate with all authorized service centers for issue resolution and follow-ups (in co-ordination with the Store CSA)
Create and manage service orders and service requests in the system (in co-ordination with the Store CSA)




Deliver product demonstrations to customers as required
Maintain and update customer status reports, ensuring adherence to defined TAT (Turnaround Time)
Prepare and maintain TR (Transfer Request) reports for store-level defective inventory (in co-ordination with the Store CSA)
Ensure a high and consistent NPS Score as well as Google 5 Star Rating of the customers.
To deep-dive into the reasons for Detractors and ensure that proper guard-rails are placed for reasons bound to the Store operations.

Job Types: Full time, Permanent

Pay: ₹10,000.00 - ₹22,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Ccce Kottakkal
🏢 bismi connect
📍 Kottakkal