Key Responsibilities:
Patient Communication & Service Delivery
Act as the first point of contact for patients, caregivers, and healthcare partners.:
Provide accurate information related to services, appointments, insurance, and billing.
Query Resolution & Case Management
Resolve patient and customer queries within defined TAT.:
Ensure complete case ownership from initiation to closure.:
Escalate complex cases to supervisors and concerned departments when required.
Coordination & Internal Communication
Coordinate with doctors, nurses, billing, pharmacies, operations, and admin teams.:
Ensure smooth inter-departmental communication for faster resolution.:
Track case progresses and ensures timely closure
Patient Experience & Satisfaction
Deliver compassionate, respectful, and patient-centric communication.:
Build trust and positive patient experience through quality service.:
Handle complaints with professionalism and empathy.
CRM & Data Management
Maintain accurate records in CRM systems.:




Update patient interactions, call logs, and service details.:
Ensure confidentiality and data privacy compliance.
Follow-ups & Closure Management
Ensure timely follow-ups with patients and internal teams.:
Track pending cases and ensure closure within defined timelines.:
Maintain closure reports and follow-up logs.
Compliance, Ethics & Quality Standards
Adhere to healthcare compliance, ethical guidelines, and organizational policies.:
Maintain patient confidentiality and data security standards.:
Follow communication SOPs and quality protocols.
Performance & Productivity Management
Meet daily/weekly/monthly productivity targets.:
Maintain service quality standards and performance benchmarks.:
Support team goals and departmental KPIs.

Pay: ₹350,000.00 - ₹400,000.00 per year

Perks:
Provident Fund

Work Location: In person

📌 Customer Care Executive Anand Vihar
🏢 The Pacific group
📍 Anand Vihar