Job description:
Customer Support Associate, Roles & Responsibilities
As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:
Voice Support (Calling)
Handle inbound and outbound calls to address customer queries, feedback, and support requests.
Provide accurate information about courses, schedules, and platform usage.
Ensure timely follow-ups and resolution of open issues.
Chat Process
Manage live chat interactions with users across the website and app.
Assist customers with instant query resolution and guide them through the learning platform.
Maintain courteous and prompt communication at all times.
Resolve technical, academic, or administrative concerns through detailed written support.
Escalate unresolved issues to the relevant teams when necessary.
Customer-Facing Testing & Feedback Collection
Participate in testing current platform features from a user perspective.
Provide structured feedback based on customer experience to the product and tech teams.
Identify common customer pain points and report them for improvement.
Reporting & Documentation
Maintain logs of all interactions across channels.
Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction.
Contribute to FAQs and help documents based on recurring queries.
Pay: ₹12,000.00 - ₹18,000.00 per month
Advantages:
Cell phone reimbursement
Paid sick time
Provident Fund