Company Profile:
Job Title: Sr. Support Analyst / Lead - Mainframe Operator

Position: Sr. Support Analyst / Lead - Mainframe Operator

Experience: 5 - 7 Years

Category: IT Infrastructure

Main location: Chennai

Position ID: J0526-1580

Responsibilities:
Alert management (based on AINOI):
Take into account the alerts
Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
Create incident ticket

Incident Management (ServiceNow, group platform):
Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group
Document the ticket

Management of action requests (ServiceNow, Group platform):
Fulfill requests on the fly or at a fixed time.
Participate in the realization of requested tasks (through mail or snow).

Contributing Responsibilities
Contribute to improving the quality of service by proposing improvements.
Help build team spirit and integrate into BNP Paribas culture
Contribute to keeping the documentation up to date and expand the knowledge base.

Technical & Behavioral Competencies





Specific Qualifications:
Agile environment
Follows the Customer processes for projects, incident and change management.
Being standalone and team worker, analytically minded, meet commitment, ability to work in a agile and multi-cultural environment, adaptable, customer-oriented, understand risk awareness.
Motivated self-starter, process-oriented with high attention to detail
Quick self-starter, proactive attitude.
Good communication skills, Good analytical and synthesis skills.
Autonomy, commitment, and perseverance.
Ability to work in a dynamic and multicultural environment.
Flexibility (in peak periods extra efforts may be required).
Open minded and show flexibility in self-learning new technologies/tools.
You are customer-minded and can translate technical issues into non-technical explanations.
You are always conscious about the continuity of services.
You have very valuable team

📌 Sr Support Analyst Mumbai
🏢 CGI
📍 Mumbai