Company Summary: First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For 2023: Listed amongst the Top 100 by Excellent Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. The Mortgage Solutions division provides title insurance settlement services, signing services, portfolio analytics,



retention and acquisition services; property valuations; and default solutions for the mortgage banking industry. In fact, Mortgage Solutions works with a multitude of people across the entire origination, servicing and default continuum, and has helped close millions of real estate transactions nationwide.

Job Summary:
Job Title - Appraiser Customer Support

Skills Needed
Robust written communication skills with the ability to explain technical concepts clearly
Real estate industry knowledge. Appraisal specific knowledge a plus
Ability to learn how ACI products and internal systems function and interact with each other
Must type at least 50 words per minute
Robust problem-solving skills and attention to detail

Responsibilities:
Troubleshoot software issues, including installation, configuration, and usability concerns
Guide users through step-by-step solutions and product functionality
Document customer inte

📌 Senior Customer Success Specialist Bengaluru (India)
🏢 First American (India)
📍 India