Job Description - Captain / Senior Captain (Food & Beverage Service)

Job Title: Captain / Senior Captain
Department: Food & Beverage Service
Reports To: Restaurant Manager / F&B; Manager
Location: Le Pondy - A Unit of Joy's The Beach Resort Pvt. Ltd., Puducherry

Job Summary

The Captain / Senior Captain is responsible for supervising the day-to-day operations of the assigned restaurant, bar, banquet, or other F&B; outlet. The role ensures excellent guest service, productive team coordination, adherence to service standards, and achievement of guest satisfaction while maintaining operational efficiency.

Key Responsibilities Guest Service
Welcome and escort guests courteously.
Present menus and explain food, beverages, and daily specials.
Take accurate food and beverage orders.
Ensure prompt and productive service throughout the guest's dining experience.
Handle guest complaints professionally and resolve issues promptly.
Ensure guest satisfaction before departure.
Promote upselling of menu items and beverages to maximize revenue.

Operational Responsibilities




Supervise the assigned restaurant section during service.
Conduct pre-shift briefings with service associates.
Coordinate with the kitchen, bar, and stewarding departments for smooth operations.
Ensure proper mise-en-place before service.
Monitor cleanliness, hygiene, and table settings.
Verify billing accuracy before presenting bills to guests.
Ensure opening and closing checklists are completed.
Monitor inventory of operating equipment and report shortages.

Team Leadership
Supervise Stewards, Trainee Stewards, and Service Associates.
Allocate duties and monitor employee performance.
Train recent employees on service standards and SOPs.
Motivate team members to maintain high service quality.
Ensure staff grooming and discipline standards are maintained.

Hygiene & Safety
Ensure compliance with food safety and hygiene standards.
Follow hotel safety procedures and emergenc

📌 Captain/ Senior Captain Puducherry (India)
🏢 LE PONDY BEACH RESORT
📍 India