Key Responsibilities
Record customer concerns and update support accurately.
Escalate complex issues to senior technical support engineers when required.
Guide customers through troubleshooting steps in a skilled and courteous manner.
Follow company processes, service standards, and SLAs.
Maintain accurate documentation of customer interactions.
Continuously learn new technologies and support procedures.
Eligibility
Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, BCA, B.Sc. (IT/CS), or a related field.
Freshers are encouraged to apply.
Basic knowledge of computer hardware, operating systems, networking, and MS Office.
Required Skills:
Positive verbal and written communication skills.
Basic troubleshooting and analytical skills.
Willingness to learn and adapt to recent technologies.
Customer-focused attitude with solid interpersonal skills.
Ability to work in rotational shifts, if required.
Team player with a positive attitude.
Preferred Skills
Basic understanding of Windows OS, networking concepts, and internet troubleshooting.
Familiarity with remote support tools is an added advantage.