Job Title: International Customer Support Agent

Job Summary

We are looking fresher graduates for a proactive and customer-focused International Customer Support Agent to handle global customer queries across multiple channels. The role involves providing timely and effective support while ensuring high levels of customer satisfaction and maintaining brand standards.

Key Responsibilities
Handle customer inquiries via phone from international clients
Provide accurate information about products, services, and company policies
Resolve customer complaints efficiently and escalate complex issues when required
Maintain detailed records of customer interactions in CRM systems
Meet KPIs such as response time, resolution time, and customer satisfaction scores
Adapt communication style to suit different cultures and regions
Coordinate with internal teams (technical, logistics, billing) for issue resolution
Stay updated on product knowledge and company processes

Required Skills & Qualifications




Bachelor’s degree or equivalent experience
Excellent verbal and written communication skills in English
Solid problem-solving and multitasking abilities
Ability to work in rotational shifts (including night shifts for global coverage)
Basic computer skills

Preferred Experience
Fresher can apply

Salary
22000/ pm + other perks

Key Competencies
Customer-centric mindset
Patience and empathy
Time management
Cultural awareness
Attention to detail

Work Workplace
Rotational night shifts
Work from office
5 days working only
Cab facility available

Performance Metrics (KPIs)
Customer Satisfaction Score (CSAT)
First Response Time (FRT)
Average Handling Time (AHT)
First Call Resolution (FCR)

Job Type: Fresher

Work Location: In person

Pay: ₹10,455.81 - ₹34,178.28 per month

Work Location: In person

📌 Urgently Hiring International Customer Support Agents Chandigarh
🏢 GNR Global Services
📍 Chandigarh