Job Description - Manager Air Freight Operations

Position Title - Manager - Air Freight Operations

Department - Operations - Air Freight

Reporting To Head - Air Freight Operations

Location - Mumbai

Job Summary

The Manager - Air Freight Operations is responsible for leading and managing the end-to-end air freight

operations function across imports and exports, ensuring service excellence, operational efficiency,

regulatory compliance, and profitability. The role will drive process standardization, team development,

customer satisfaction, and strategic operational improvements while supporting business growth objectives.

Education & Qualifications
Bachelor's Degree in Logistics, Supply Chain, Commerce, Business Administration, or related field.
IATA Certification preferred.
Qualified certifications in Freight Forwarding, Logistics, or Supply Chain Management will be an

advantage.

Experience




12+ years of experience in Freight Forwarding and Logistics Operations, with significant exposure to

Air Freight Operations.
Minimum 5 years in a managerial or leadership role managing Air Import and Export operations.
Experience handling large-volume operations, key accounts, and multi-stakeholder environments.
Robust understanding of international trade regulations, customs procedures, and airline operations.

Key Performance Indicators (KPIs)
On-Time Shipment Execution (%)
Customer Satisfaction Score (CSAT)
Operational Productivity & Efficiency
Documentation Accuracy Rate
Gross Profit per Shipment
Cost Savings & Process Improvement Initiatives
Compliance & Audit Performance
Customer Retention & Service Levels
Team Engagement & Retention

Pay: ₹70,000.00 - ₹120,000.00 per month

Work Location: In person

📌 Manager Air Freight Operations Mumbai
🏢 ATS trade FZCO
📍 Mumbai