We are looking for a Sales Trainer & Quality Auditor to improve consultation quality, client experience, conversion rates, and sales performance across both clinic counsellors and appointment/call center teams.

The role involves auditing calls and consultations, identifying performance gaps, conducting training programs, role plays, certifications, and ensuring consistent implementation of the Gleuhr consultation playbook.

Key Responsibilities

Training & Development
Train clinic counsellors and appointment teams on consultation excellence.
Conduct induction training for current hires.
Conduct regular refresher training sessions.
Organize role plays, assessments, and certifications.
Improve objection handling, communication, rapport building, and closing skills.

Audit & Quality Control
Audit consultation calls and clinic consultations.
Evaluate performance using company-defined scorecards and rubrics.
Identify skill gaps and coaching prospects.
Submit audit reports with actionable feedback.
Ensure adherence to consultation playbooks and SOPs.





Performance Improvement
Work closely with Branch Managers, Team Leaders, and Sales Heads.
Create improvement plans for underperforming employees.
Monitor implementation of training recommendations.
Track pre
and post-training performance improvements.

Consultation Excellence
Improve:
Discovery and need analysis
Trust building
Objection handling
Treatment explanation
Follow-up quality
Closing techniques
Client experience standards

Reporting & Analytics
Maintain training records and scorecards.
Prepare weekly and monthly performance reports.
Track KPIs and training effectiveness.
Present findings and recommendations to management.

Key Skills Required
Robust sales training experience.
Excellent communication and presentation skills.
Experience in call auditing and quality assurance.
Consultation and objection-handling expertise.
Coaching and mentoring ability.

📌 Sales Trainer Chandigarh
🏢 Gleuhr wellness
📍 Chandigarh