Sharpsell.ai’s Sales Playbook Automation Platform helps large sales teams to scale deal-winning behavior with dynamic product illustrations, real-time learning and personalized content. Sharpsell comes with playbooks for sales people that adapt and serve them every step of the sales process by providing learning, content, tools, frameworks and answers that are required to build trust and close deals.

Sharpsell is used by leading companies by 7,50,000+ frontline sales users in BFSI and Pharma industries and is funded by leading investors like Cornerstone Venture Partners and Mistry Ventures.

Responsibilities:
The first point of customers for delivery excellence and is available to answer any in-bound questions or calls.
Is instrumental in developing customer relationship that helps teams improve customer lifetime value and reduce churn
Maintain excellent service going above and beyond to ensure customer delight & retention
You will be at the forefront of the delivery cycle - managing client expectations,



driving product usage and adoption
Program Management which includes on time content uploads and release, user management
Is extremely detail-oriented
Have robust written and verbal communication skills
Tech-savvy and able to learn recent technologies and tools quickly
Is proactive, disciplined, organized, and resilient
Can-do attitude with the ability to think on your feet
Is eager to learn new things and willing to ask for/ receive feedback
Great interpersonal and relationship-building skills
Have a strong customer-centric attitude and will put in the effort to ensure a outstanding customer experience

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:
Health insurance

Application Question(s):
Current Location?
Expected CTC?
How soon you will be able to join us?

Work Location: In person

📌 Customer Success Associate Hsr Layout (India)
🏢 sharpsell.ai
📍 India