DESCRIPTION:
Key job responsibilities

The main responsibilities of the Senior Associate include, but are not limited to:
Handle end-to-end processes and related tools in order to achieve business goals.
Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible
Maintain records of day-to-day work by updating trackers to reflect work done
Support and implement improvement ideas in order to increase process efficiency.
Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.




Train and mentor other Associates to ensure a quick ramp-up.
Flag any process updates received from stakeholders to the Manager.
BASIC QUALIFICATIONS:
Bachelor's degree or above

PREFERRED QUALIFICATIONS:
Relevant experience in catalog, data, or operations processes, with the ability to operate independently with mínimal direction.
Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).
Working knowledge of Root Cause Analysis and the 7 QC quality tools.

📌 Senior Associate Mumbai
🏢 ADCI - Karnataka - A66
📍 Mumbai