We are hiring a Medical Receptionist for a remote position based in Chennai, India, to support a busy U.S. family practice clinic.

Location: Chennai, India (Remote)
Client: Family Practice Medical Clinic, Texas, USA
Shift (IST): 6:30 PM - 3:30 AM, Monday to Friday
Clinic Hours (CDT): 8:00 AM - 5:00 PM, Monday to Friday
Type: Full time

About the Role
Join our energetic family practice clinic in Texas, dedicated to compassionate patient care. We are looking for a reliable Medical Receptionist to be the friendly first voice our patients hear. Responsibilities include handling incoming calls through RingCentral and supporting administrative work in e-Clinical Works (eCW).

What You'll Do
Answer and screen patient calls professionally via RingCentral, routing them to doctors, nurses, or billing
Schedule, reschedule, and confirm appointments in eCW
Verify patient insurance information and eligibility
Collect and update patient demographics, medical history, and contact details
Collect payments and support billing by reviewing claims for accuracy




Handle patient inquiries about services, office hours, directions, and general information
Manage no-show and cancellation policies, including fee assessments and follow-ups
Process prescription refill requests and relay them to providers
Coordinate specialist referrals and obtain necessary authorizations
Assist with remote check-in/check-out processes
Handle data entry, electronic filing, and chart preparation during quieter periods
Maintain strict HIPAA confidentiality (training provided)
Collaborate with RingCentral's AI Receptionist for overflow and automated routing

What We're Looking For
High school diploma or equivalent; medical office certification or relevant experience preferred
Fluent English with excellent verbal and written communication (additional languages a plus)
1+ year of experience as a receptionist or in healthcare customer service
Proficiency in Microsoft Office and Google W

📌 Medical Receptionist Chennai
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📍 Chennai