Job Description: Sr. Associate - Customer Service (US Healthcare - TPA)

Location: Malad West, Mumbai

Shift: 5:30 PM - 2:30 AM (US Shift)

Job Summary:
Key Responsibilities:
Maintain excellent phone etiquette and uphold high standards of verbal and written communication.
Address and resolve customer inquiries and issues promptly, ensuring a positive experience.
Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements.
Accurately document customer interactions and follow established procedures for escalation or resolution.

Qualifications:
Minimum 2 years of international voice process experience is mandatory
Fluent in English with a solid command of verbal and written communication.
Excellent interpersonal skills and the ability to build rapport with customers.
Ability to work effectively during night shifts.




Proficiency in handling both voice and written interaction channels.

Preferred Skills:
Previous experience in the insurance industry or international voice is highly desirable.
Familiarity with CRM tools and ticketing systems.
Robust problem-solving and multitasking abilities

Pay: ₹350,000.00 - ₹450,000.00 per year

Perks:
Leave encashment
Paid time off
Provident Fund

Application Question(s):
What is your notice period?

Education:
Bachelor's (required)

Experience:
Customer service: 1 year (required)

Location:
Malad West Dely, Mumbai, Maharashtra (required)

Shift availability:
Night Shift (required)
Overnight Shift (required)

Work Location: In person

📌 Customer Service Representative Malad West (India)
🏢 Jainco Consulting India Private
📍 India