Key ResponsibilitiesService Coordination
Assign service calls to field service engineers based on location, priority, and availability.
Schedule preventive maintenance (PM) visits as per Annual Maintenance Contracts (AMC).
Monitor the status of open service requests and ensure timely closure.
Coordinate emergency breakdown support and minimize system downtime.

Customer Support
Serve as the primary point of contact for customers regarding service and maintenance.
Provide updates on service schedules, complaint status, and issue resolution.
Handle customer queries professionally and escalate unresolved issues when necessary.
Ensure high levels of customer satisfaction through timely communication.

Field Team Coordination
Coordinate daily schedules for service engineers and technicians.
Ensure field teams have the required tools, spare parts, and documentation.
Track engineer attendance, productivity, and service completion.
Follow up on pending service activities and site visits.

Warranty & Spare Parts Management




Coordinate warranty claims with equipment manufacturers and suppliers.
Maintain records of warranty status for inverters, solar panels, batteries, and other components.
Monitor spare parts inventory and coordinate replenishment with the procurement team.
Ensure timely dispatch of required materials to project sites.

Documentation & Reporting
Maintain accurate records of service requests, maintenance activities, and customer communications.
Prepare daily, weekly, and monthly service reports.
Generate service invoices, AMC records, and work completion reports.
Maintain service history for each customer installation.

Compliance & Quality
Ensure service activities comply with company standards and safety procedures.
Verify completion reports and customer sign-offs after each service visit.
Support continuous improvement initiatives in service operations

Pay: Up to ₹25,000.00 per month

Advantages:
Health insuran

📌 Service Coordinator Lucknow
🏢 Satya Solar
📍 Lucknow