Key Responsibilities:
Manage and execute timely renewals for GWS, Azure, and AWS service contracts.
Maintain high customer retention rates by ensuring client satisfaction and addressing concerns proactively.
Identify and pursue upselling and cross-selling opportunities to expand service usage.
Collaborate with Customer Success and Technical teams to ensure smooth service delivery and client onboarding.
Maintain accurate records of renewal activities, forecasts, and client interactions in CRM systems.
Analyze customer usage patterns and provide insights to improve engagement and value realization.
Educate clients on recent features, service enhancements, and best practices.
Meet or exceed monthly and quarterly renewal and upsell targets.