Client Servicing Executive - ORM
Location
NSP,Delhi
Salary-upto 30K

Job Summary

V4B Digital Solutions Pvt. Ltd. is looking for a dynamic and client-focused Client Servicing Executive to manage client relationships and ensure seamless execution of Online Reputation Management (ORM) and Digital Marketing projects. The role requires regular interaction with clients, coordination with internal teams, and a commitment to delivering exceptional service. Travel is an essential part of this role for client meetings, presentations, and business reviews.

Key Responsibilities
Act as the primary point of contact for assigned ORM and Digital Marketing clients.
Understand client objectives and translate them into actionable requirements for internal teams.
Coordinate with ORM, SEO, Content, Social Media, Web Development, Design, and Operations teams to ensure timely project execution.
Conduct client onboarding, project review meetings, and regular business review discussions.
Build and maintain long-term client relationships by providing proactive support and timely updates.




Monitor project timelines and ensure deliverables are completed as committed.
Handle client queries, concerns, and escalations professionally and ensure timely resolution.
Prepare meeting minutes (MoM), project status reports, and follow-up action plans.
Identify opportunities for upselling and cross-selling additional digital marketing services.
Maintain accurate records of client interactions, project updates, and feedback in the CRM or project management system.
Ensure high levels of client satisfaction and retention.

Required Skills:
Excellent verbal and written communication skills.
Robust client relationship and stakeholder management abilities.
Valuable presentation, negotiation, and problem-solving skills.
Ability to manage multiple clients and priorities effectively.
Solid coordination and follow-up skills.
Proficiency in MS Office, Google Workspace, CRM, and proj

📌 Client Servicing Executive Delhi (India)
🏢 V4B Digital Solutions Pvt.Ltd.
📍 India