DESCRIPTION:
Key job responsibilities
Work rotating shifts, five days a week, adapting flexibly to changing business needs.
Resolve complex Selling Partner queries end-to-end, using standard operating procedures (SOPs) alongside robust critical thinking, logical reasoning, and independent decision-making.
Manage high volumes of inbound and outbound contacts — identify needs, clarify information, research every issue, and provide clear solutions.
Navigate multiple software tools concurrently to research Selling Partner accounts, review policies, and communicate effective solutions.
Build trust through empathy, active listening, and rapport, going the extra mile on every interaction.
Consistently deliver on quality and productivity goals in a metric-driven environment while meeting SLAs across all channels.




Record key case actions and notes as required to support accurate resolution and follow-up.
Maintain excellent confidentiality and data security, adhering to company policies and the code of conduct.
Collaborate with internal stakeholders and teams, and proactively drive process improvements.

A day in the life

About the team

BASIC QUALIFICATIONS:
Speak, write, and read fluently in English
Work a versatile schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS:
Experience in a customer service setting
Experience in e-commerce, retail or advertising, or experience in sales/business development

📌 Sps Associate, Sps Hyderabad
🏢 Amazon Dev Center India - Hyderabad
📍 Hyderabad