Job Description - Customer Relationship Executive (CRE)

Job Responsibilities
Handle customer/client queries, calls, and complaints professionally.
Maintain strong relationships with clients and customers.
Coordinate with Operations, F&B;, Sales, and other departments for timely resolution of issues.
Take regular customer feedback and ensure proper follow-up.
Maintain customer records, complaints, feedback, and daily reports.
Monitor service quality and identify areas for improvement.
Handle customer escalations and ensure timely resolution.
Support customer retention and satisfaction activities.
Maintain qualified communication and grooming standards.

Required Skills:
Excellent communication and interpersonal skills.
Good convincing and problem-solving abilities.
Customer-focused and positive attitude.
Positive knowledge of MS Office/Excel.
Ability to coordinate with multiple departments.
Valuable Hindi and English communication skills.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
Cell phone reimbursement
Adaptable schedule
Food provided
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Customer Service Assistant Sahibzada Ajit Singh Nagar (India)
🏢 Red Bean Hospitality
📍 India