Hello,
Role: Customer Support Executive (B2B - US Market):
Shift:7:30 PM - 5:00 AM IST(10:00 AM - 7:00 PM EST )
Working Days: 5 (Monday to Friday)
Location:Ahmedabad, Gujarat ( In office)
Experience:2 - 3 years
Employment Type: Full-Time:
Job Overview:
Key Responsibilities:
Handle inbound and outbound calls with B2B customers, dealers, and distributors.:
Create, process, and manage orders using Shopify.
Manage product returns, exchanges, and warranty claims through the Redo platform.- Support sales inquiries and maintain strong customer relationships.
Coordinate with internal teams to resolve customer issues efficiently.
Maintain accurate records of customer interactions and order updates.
Identify opportunities to enhance customer satisfaction and support business growth.

Requirements:
Excellent verbal and written English communication skills with a neutral accent.:
Experience handling US-based customer support or B2B business communications.
Hands-on experience with Shopify (mandatory).




Knowledge of returns and warranty processes; Redo platform experience is an advantage.
Strong customer service and relationship management skills.
Ability to work independently in a fast-paced environment.
Solid organizational skills and attention to detail.
Reliable internet connection and a qualified remote work setup.

Preferred Qualifications:
Experience in B2B customer support, wholesale account management, or sales support.:
Experience working with US-based customers, dealers, or distributors.:
Understanding of eCommerce operations and order management processes.

Let's Connect:
About Company:
Elsner is a full-fledged IT service driven company providing precisionWeb Development andMobile Development services which ultimately results in the development of state-of-the-art Software Development solutions to our customers.:
Company name - Elsner Technologies Pvt. Ltd.

Location - Shivranjani Cross Road, Satellite, Ahmedabad

Established - 2007

📌 Customer Support Executive Ahmedabad
🏢 Elsner Technologies
📍 Ahmedabad