As Mid level Senior with 4 to 6 years of Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.
Triage & Incident Ownership
Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
Act as Incident Owner during high-severity events, ensuring transparent communication, timely updates, and swift restoration of service.
Maintain accurate, real-time incident timelines and post-incident documentation.
Troubleshooting & Restoration
Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
Cross-Team Collaboration
Engage with App Dev, DevOps, Database, Network, Security, QA,



and vendor partners to drive effective problem resolution.
Provide transparent technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
Facilitate postmortems and continuous improvement actions.
Platform & Application Stack Awareness
Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
Service Quality & Process Excellence
Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
Recommend monitoring gaps to improve observability

Required
Bachelor’s degree in computer science/information technology or related field
Must have advanced skills in.NET Core, SQL, C#.NET Framework/Standard/Core, ASP.NET Web API, and RESTful APIs.
3+ years of experience in developing in JavaScript with React v16 & 17, Redux, Sagas, Webpack and ES6 or equivalent experience
Familiar with UI testing frameworks like Jest and Enzyme and experie

📌 Sr Analyst Iii Software Engineering Bengaluru
🏢 2053 DXC Technology India
📍 Bengaluru