09 Sep
|
Aditya Birla Group
|
Maharashtra
09 Sep
Aditya Birla Group
Maharashtra
Designation:
Location: India Maharashtra G-Corp Tech Park, Thane
Organization: Financial Services
Job Purpose
Key Responsibilities
Provide accurate resolutions within defined TAT and quality standards.
Coordinate with internal teams and external partners for closure of customer concerns.
Ensure adherence to productivity, SLA, and quality targets.
Deliver first-time-right resolutions and minimize repeat customer contacts.
Maintain updated knowledge of products, policies, and processes.
Key Performance Indicators (KPIs)
Productivity Targets
SLA / TAT Adherence
First Response & Resolution Timeliness
First Time Resolution (FTR)
Quality Scores
Customer Satisfaction (NPS)
.
📌 Customer Service Manager Maharashtra
🏢 Aditya Birla Group
📍 Maharashtra