Location: Nikol, Ahmedabad, Gujarat
Workplace: On-site

Job Type: Full time
Experience: Entry-level / Freshers welcome

About the Role

We are a growing lab-grown diamond jewellery brand, manufacturing in Surat and serving customers and B2B buyers across the US, Europe, Japan, and other international markets.

We are looking for a Growth & Sales Support Executive to manage incoming enquiries, communicate with potential customers, qualify leads, follow up consistently, and support our sales and growth activities.

This is primarily an inbound sales and customer-support role. There is no field sales requirement.

Responsibilities:
Understand customer requirements and provide relevant product information
Qualify leads and identify genuine purchase opportunities
Follow up with leads and maintain communication until closure
Maintain accurate lead/customer records in Google Sheets or CRM
Coordinate with the internal team regarding pricing, customization, quotations, and orders
Conduct basic market and competitor research




Maintain organized lead lists and follow-up records
Prepare basic daily/weekly sales and lead reports
Support other sales and growth activities as required

Requirements:
Strong written English for communicating with international customers
Positive spoken English is preferred
Comfortable using WhatsApp, Instagram, Gmail, and Google Sheets
Organized, responsible, and consistent with follow-ups
Quick learner with a customer-focused approach
No degree required — we hire for ability, attitude, and communication skills:
Freshers are welcome to apply

Preferred, Not Required
Customer support or inside-sales experience
Experience with Shopify, Etsy, Canva, or CRM tools
Experience handling social media enquiries
Basic knowledge of jewellery, diamonds, or exports

Performance

Performance will be evaluated based on response time, lead qualification, follow-up consistency, data accuracy, qualified leads, and contribution to conve

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