Job Title: Senior Customer Service Representative

Experience : 3 to 5 years

Job Summary:
Key Responsibilities
Resolve customer complaints and provide appropriate solutions.
Maintain accurate customer records and update account information.
Provide product and service information to customers.
Escalate complex issues to the appropriate department when necessary.
Follow company policies and customer service procedures.
Meet performance targets such as response time and customer satisfaction scores.
Build and maintain positive customer relationships.

Required Skills and Qualifications
High school diploma or equivalent (Bachelor's degree preferred for some roles).
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to remain calm and professional under pressure.
Basic computer proficiency and familiarity with customer service software.
Robust organizational and multitasking skills.




Ability to work independently and as part of a team.

Preferred Qualifications
Previous customer service, call center, or retail experience.
Experience with CRM software such as Salesforce.
Knowledge of the company's products or services.

Working Conditions
Office, calls, retail, or remote work environment.
May require evening, weekend, or holiday shifts depending on business needs.

Sample Resume-Friendly Duties
Assisted customers with inquiries and issue resolution.
Maintained high customer satisfaction through effective communication.
Processed transactions and updated customer records accurately.
Collaborated with team members to improve service quality

Pay: ₹10,385.20 - ₹20,000.00 per month

Perks:
Cell phone reimbursement
Commuter assistance
Versatile schedule
Paid sick time
Paid time off

Work Location: In person

📌 Senior Customer Service Representative Hyderabad
🏢 Narne Eststes
📍 Hyderabad