Job Description
Role: Director Business Excellence
Location: AMR Tech Park - Bangalore
Relevant Experience: 20+Years
Reports to: VP – Business Excellence
Work Mode: WFO / Hybrid
Industry: BPM/BPO US Healthcare
Mandatory Skills required: TQM & BPO/BPM US Healthcare Global Payer Back Office Operations

Job Summary
The Director – Business Excellence will lead enterprise-wide Business Excellence, Quality, Transformation, and Operational Excellence across global US Healthcare Payer back-office operations . This role will drive quality, productivity, cost optimization, process transformation, automation, governance, and client value across multiple payer accounts and delivery locations, with a explicit focus on noiseless operations and measurable business outcomes . US Healthcare Payer experience, BPO/BPM experience, and Lean Six Sigma Master Black Belt certification are mandatory.
Key Responsibilities
Business Excellence & Transformation
Define and execute the Business Excellence strategy across global payer operations.
Lead large-scale process transformation,



standardization, automation, and digital initiatives .
Deliver measurable improvements in quality, productivity, TAT, cost, SLA, and customer experience .
Build and govern a strategic continuous improvement and transformation roadmap .

Lean Six Sigma & Master Black Belt Leadership
Serve as the Lean Six Sigma Master Black Belt authority for Business Excellence.
Lead enterprise-level DMAIC, Kaizen, Value Stream Mapping, process optimization, and CI programs .
Build and mentor Black Belts, Green Belts, and Business Excellence teams.
Establish a robust Lean Six Sigma culture, governance, certification, and perks-realization framework .

Quality & Operational Excellence
Own the Quality Management framework across payer operations.
Establish governance, KPIs, controls, audit mechanisms, and performance standards.
Drive defect prevention, root-cause analysis, process controls, and sust

📌 Director Business Excellence Vasanthanagar (India)
🏢 Sagility
📍 India