Job Title: Process Associate - Operations Department (US Shift)

Company
Dire Surveillance

Annual CTC: Based on past experience / Last CTC

Location: Mohali, India

Shift: US Shift (Adaptable working hours to overlap with US time zones)

Job Summary:
We are seeking a detail-oriented and proactive Process Associate to join our Operations

team. This role is responsible for monitoring and managing client sites using an AI
based automated portal, ensuring smooth operations with zero client escalations. The

and a commitment to participating in continuous learning and training.

Key Responsibilities:
Site Monitoring:
Use AI-based automated portal to actively monitor client sites, ensuring smooth

operations and identifying potential issues before they arise.
Client Follow-ups:
Regularly communicate with clients to ensure their needs are met and to provide

updates on system performance. Maintain a professional and responsive attitude

to client queries.
Reporting:
Generate accurate reports based on the monitoring data from the AI portal.





Ensure reports are delivered on time and meet quality standards.
Focus on Automation:
Ensure 100% focus on the automated monitoring system. Strive for zero

escalations by addressing issues proactively within the automated system.
Training Participation:
Participate in regular training sessions to stay updated with recent technologies,

tools, and processes related to system monitoring and client management.
Process Adherence:
Follow standard operating procedures (SOPs) and ensure compliance with

company policies while performing job responsibilities.

Qualifications & Requirements:
Educational Qualification:
Passed Senior Secondary (12th Grade) or Graduation (Fresher or Experienced
Technical Skills:
Basic knowledge of computer operations and proficiency in Microsoft Office tools

(Excel, Word, etc.).
Communication Skills:
Solid verbal and written communication skills in English. Ability to

communicate clearly and

📌 Customer Support Executive Sahibzada Ajit Singh Nagar (India)
🏢 Dire Surveillance
📍 India