Role: Executive / Senior Executive - Customer Service, Operations and Vendor Coordination Experience: 1–4 years Location: Mumbai – Bandra / Goregaon preferred Work Pattern: 50% Office / 50% Field Travel: Required Reports to: Assistant/Deputy Manager / Senior Management Role Purpose Support customer communication, daily operations and coordination with vendors, manufacturers and suppliers.

Excellent

English, email-writing and follow-up skills are required.

Key Responsibilities - Handle customer enquiries, complaints and resolutions.
Maintain customer-service records and escalate issues.
Draft customer, vendor and supplier correspondence.
Prepare internal updates and reports.
Maintain operational trackers and deadlines.
Coordinate with India-based and international stakeholders.
Obtain quotations and compare proposals.
Track samples, specifications, approvals, orders and deliveries.
Follow up on delays and escalate quality, pricing or delivery issues.




Visit vendors and suppliers when required.

Essential

Skills - Excellent spoken and written English.
Strong qualified email-writing and customer-service skills.
Excellent coordination and follow-up.
Excel / Google Sheets knowledge.
Attention to detail and telephone etiquette.
Vendor communication and problem-solving skills.
Ability to multitask, work under pressure and travel as required.

Preferred: Customer support, operations, procurement, F&B;, hospitality, logistics, e-commerce or D2C experience.

Work Style Candidates should be:
Proactive, organised and ownership-driven.
Solid communicators with excellent follow-up.
Comfortable with changing priorities and cross-functional work.
Skilled, reliable and detail-oriented.
Willing to take responsibility beyond a narrow .

📌 Senior Executive Customer Support And Operations Mumbai
🏢 HR Yaar
📍 Mumbai