We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our Engineering team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
The VP, Application Production Support, is responsible for ensuring the stability, availability, and reliability of critical business applications through proactive monitoring, incident management, root cause analysis, and stakeholder coordination.
The role supports Incident, Problem, and Change Management processes, drives service improvements, mitigates operational risks, and enhances platform resilience through automation and process optimization.
Solid experience in Production/Application Support within enterprise settings.
Expertise in Incident, Problem, and Change Management.
Proven experience in Root Cause Analysis (RCA) and issue remediation.
Robust troubleshooting, analytical, and stakeholder management skills.
Experience with monitoring and alerting tools.
Excellent communication skills and ability to manage multiple priorities.
The VP,



Application Production Support, is responsible for ensuring the stability, availability, and reliability of critical business applications through proactive monitoring, incident management, root cause analysis, and stakeholder coordination. The role supports Incident, Problem, and Change Management processes, drives service improvements, mitigates operational risks, and enhances platform resilience through automation and process optimization.
Strong experience in Production/Application Support within enterprise environments.
Experience with ServiceNow for Incident, Problem, Change, and Service Request Management.
Proven experience in Root Cause Analysis (RCA) and issue remediation.
Strong troubleshooting, analytical, and stakeholder management skills.
Experience with monitoring and alerting tools.
Excellent communication skills and ability to manage multiple priorities.
Experience supporting Banki

📌 Vice President, Production Services Application Support Pune (India)
🏢 BNY Mellon
📍 India