Job DescriptionCustomer Support Executive – Masterpet N n Location: Kochi, Kerala
N Work Type: Hybrid
N Company: Masterpet Care Private Limited
N About Masterpet nMasterpet is a pet care company based in Kochi offering qualified at-home pet grooming services through our mobile grooming trucks. We bring the grooming salon directly to the customer's doorstep.
NWe are looking for a Customer Support Executive who can communicate confidently with customers, manage bookings, and help coordinate our daily grooming routes across Kochi.
N Key Responsibilities n
N
Call customers and follow up on enquiries and previous bookings. N
Handle incoming customer enquiries through calls and WhatsApp. N
Schedule and confirm pet grooming appointments. N
Check customer locations and plan bookings based on the grooming truck's existing route and availability. N
Coordinate with groomers, drivers, and the operations team regarding bookings and schedules. N
Follow up with existingcustomers for repeat bookings. N




Update customer and booking information accurately in our system. N
Inform customers about services, pricing, availability, and other basic queries. N
Handle rescheduling, cancellations, and booking-related customer concerns professionally. N

n Requirements n
n
Fluent in Malayalam and English – both are required. N
Valuable communication and customer-handling skills. N
Must have access to a computer or laptop and a reliable internet connection. N
Comfortable making and receiving customer calls. N
Familiarity with different areas and routes in Kochi/Ernakulam is preferred. N
If you are not familiarwith Kochi routes, you should be willing to learn them. N
Basic computer skills and ability to work with online tools, maps, and booking systems. N
Organized and able to manage multiple bookings and follow-ups without missing customers. N

n Experience nPrevious experience in customer support, telecalling, front offi

📌 Customer Support Specialist Ernakulam
🏢 Masterpet Care
📍 Ernakulam