Production Manager – AI Data Operations

About the Role

We are looking for an experienced Technology Operations Manager to lead large-scale production operations for AI Data programs. The role will be responsible for production planning, workforce management, capacity planning, productivity, utilization, quality, SLA/TAT, cost and operational excellence.

The ideal candidate should have robust experience managing large, high-volume, target-driven teams and driving operational performance through data-driven decision-making and continuous improvement.

Key Responsibilities
Lead end-to-end production operations for large-scale AI/ML data programs and ensure delivery against SLA, TAT, quality, productivity and cost targets.
Manage large production teams, including people management, coaching, capability development and performance management.
Own Workforce Management (WFM), capacity planning, forecasting, staffing and resource allocation.
Monitor and improve productivity, utilization, shrinkage, absenteeism and attrition.
Track operational KPIs including SLA, TAT,



quality, productivity, utilization, staffing, backlog and cost through dashboards and management reports.
Partner with HR and Talent Acquisition on workforce requirements, hiring plans, onboarding and ramp-up.
Collaborate with AI/ML, Data Science, Technology, Quality, Training and Program Management teams.
Lead recent program launches, transitions, pilots and production ramp-ups.
Identify operational gaps and drive RCA, CAPA, Lean/Six Sigma and continuous improvement initiatives.
Develop and standardize SOPs, workflows, governance mechanisms and operational review frameworks.
Manage operational risks, escalations, client requirements and business continuity.
Drive automation and technology-enabled improvements to enhance efficiency, quality and cost effectiveness.

Mandatory Requirements
8 plus years of experience in Technology Operations / Production Management / BPO / KPO / Technolog

📌 Production Manager – Ai Data Operations Noida (India)
🏢 CAREERBLOC ~
📍 India