ServiceNow Consultant - ITOM

Position: ServiceNow Consultant

Experience: 3+ Years in ServiceNow

Mandatory Skills: Hands-on Discovery, CMDB, Service Mapping and AIOps experience

Location: Remote

Job Type: Contract

ServiceNow Consultant - ITOM who is experienced with Discovery, CMDB, Service Mapping and AIOps.

This requires an experienced ITOM/AIOps consultant capable of configuring ServiceNow operational intelligence capabilities rather than a general platform resource.

Primary Responsibilities

Lead implementation of Phase 1 AIOps use cases.

Configure and optimize
Event Management
Metric Intelligence
Health Log Analytics
Event Correlation
Impact Analysis
CMDB
Service Mapping

Configure anomaly detection for
CPU utilization
Memory utilization
Disk utilization
Support root cause analysis workflows.
Validate monitoring integrations and event sources.
Configure service dependency and impact visibility.
Support event-noise reduction initiatives.
Participate in testing, validation, and outcome demonstrations.

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