Looking for a skilled qualified with experience in Windchill support, CI/CD, automation, and application support to join a agile global team. The ideal candidate will have hands-on exposure to Windchill processes, REST APIs, workflows, lifecycle management, incident management, and release support, along with a passion for automation and continuous improvement.

Your role

Key responsibilities in your current role

Automation of operational activities: Design and implement automation solutions for recurring service requests, incident analysis, data extraction, reporting, and operational checks using Python, SQL, scripting, Windchill REST APIs, and approved AI-enabled automation approaches.
Windchill technical support and development: Support Windchill application operations, perform basic troubleshooting, and contribute to minor customizations or enhancements related to workflows, lifecycles, object types, team roles, groups, and access-related configurations.
L2 support, monitoring, and incident management: Provide L2application support for PLM/Windchill services,



monitor application health, analyze incidents, perform initial root-cause analysis, coordinate with L3/application/infrastructure teams, and drive timely resolution of production issues in line with agreed service levels.
Service request management: Handle standard and recurring service requests such as access, role/group changes, workflow or lifecycle-related requests, data/report extraction, configuration checks, and user support queries while identifying opportunities for automation and process improvement.
Data visualization and insights: Develop dashboards, reports, and visual insights on incidents, service requests, deployment quality, and operational trends to enable data driven decision-making and continuous improvement.
Collaboration and documentation: Work with application, infrastructure, security, and business teams to document solutions, support knowledge sharing, and contribute to adoption

📌 Senior Specialist It Ahmedabad
🏢 Infineon Technologies
📍 Ahmedabad