Assume a vital position as a key member of a high-performing team that delivers
infrastructure and performance excellence. Your role will be instrumental in
shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase in Infrastructure Platforms,
you will partner with customers and global technologists to manage production
incidents, problems, and changes; drive communications and lifecycle management;
and support product evolution. You will help set functional priorities aligned
to strategy and use deep network expertise to resolve complex, mission-critical
issues. Experience with or willingness to learn scripting (e.g., Python) to
build automation is preferred.

Job responsibilities
Serve as the primary point of contact for incident, problem, and change
management; risk, vendor and client relationships; internal/external
communications; service delivery; lifecycle management; and service
evolution.
Support administrative functions required to deliver infrastructure,
including planning,



tracking, ordering, reporting, and consumption.
Execute day-to-day operational duties and define/drive MIS requirements to
improve supported business processes.
Act as the primary customer interface for day-to-day issues, questions, and
service inquiries.
Lead and coordinate major incident response, including running P1 technical
bridges and managing communications through resolution.
Act independently and apply critical thinking to troubleshoot, identify root
cause, and resolve complex, mission-critical network issues.
Serve as an escalation point for 40x, 50x, and 60x level team members and
provide expert guidance during high-severity events.
Advocate for the customer base during infrastructure or business-critical
issues and drive timely remediation.
Collaborate across high-performing teams and partners firmwide to deliver
common goals and outcomes; produce and maintain high-quality docume

📌 Lead Infrastructure Engineer –network Operation Sme Subject Matter Expert Hyderabad
🏢 JPMorgan Chase
📍 Hyderabad