Develops customer relationships that support retention and loyalty.
• Works with Area Sales and GSC teams to help assigned customers achieve expected business outcomes through Maersk solutions.
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting recent benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Join us as we leverage cutting-edge technologies and create global prospects. Let’s sail together towards a brighter, more sustainable future with Maersk.
Key Responsibilities
Supports Client Managers through standard channels and builds long-term, trusted customer relationships.
Monitors customer progress against goals and drives adoption, usage,



business value, and overall relationship health.
Resolves customer challenges by coordinating with relevant teams across the company.
Manages CAT allocation and coordinates with customers to ensure commitments are delivered.
Supports ocean and logistics contract renewals, tender handling, and contract management.
Works closely with frontline sales on account planning, goal setting, and marketing strategies.
Communicates service or rate changes to assigned accounts.
Handles sales support tasks and commercial activities from start to finish.
Supports management with day-to-day team needs, escalations, disputes, special projects, training, reporting, and backup coverage.
Supports local and global initiatives, functional transformation, and commercial awareness across teams and countries.
Accountabilities
Customer NPS.
Contract compliance.
Invoice quality.
Sales support tasks and commercial acti

📌 Customer Success Senior Specialist Chennai
🏢 A.P. Moller - Maersk
📍 Chennai