Overview TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.

Job Title: Support Engineer I Location: Chennai

Job Type: Contract

Duration: 8 Months

Work Type: Onsite The Top Key Resposibilities:
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies
Software deployment support in staging and production settings
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of support for one or more payment products or components




Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with dev team for handing-off or taking over-active support issues and creating a team specific knowledge base and skill set

Leadership Principles
Insist on the Highest Standards
Deliver Results
Ownership
Earn Trust
Learn and Be Curious
Bias for Action

Mandatory Requirements
2+ years of software development, or 2+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience scripting in up-to-date program languages

Preferred Skills
Knowledge in AWS Technologies and Artificial Intelligence
Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON

Education Or Certification
Engineering

TekWissen® Group is an equal chance employer supporting workforce diversity.

📌 Support Engineer I Chennai
🏢 Tekwissen India
📍 Chennai