We're looking for Technical Support Engineers!

Responsibilities:
Oversee the installation of Exams systems
Oversee the installation of Individual Exam systems and Train and coach examiners
Review the exam results and respond to the candidate via ServiceNow and Deal hotline call escalation
Work with Exam Site for the smooth running of exams on exam systems
Provide L2 or L3 Support for Certification Exams
Troubleshoot exam setup failures and ensure the exam is delivered on time.
Resolve/Verify the exam issues that are reported by the candidate for Live exams.
Create the investigation report for the troubleshooted exam sessions
Handle the exam quality assurance (QA) and conduct pilot exams
Report the exam issues to the Exam Development team
Work with IT team or developers for application enhancement - Grade and process Exams

Qualifications:
Experience taking an exam is desired, requested, wanted or needed
Experience with deployment of Exams systems




Experience in Troubleshooting systems that are running in remote hardware or cloud settings
Red Hat Certified Engineer (RHCE) certification or be able to obtain one within 1 month of hire; additional specialist certifications or Red Hat Certified Architect (RHCA) certification are a plus
Red Hat Certified OpenShift Administrator exam or be able to obtain one within 1 month of hire
Knowledge of or experience with Red Hat's cloud and platform offerings
Knowledge of or experience with Red Hat OpenShift Container Platform and Red Hat Ansible Automation Platform is a plus
ServiceNow experience is a bonus

(Note: Relevant applicants will receive an email requesting additional information as part of the next stage. The application process will be completed directly on the team's designated platform, and all subsequent communication and decisions regarding the chance are managed by the respective hiring team.)

📌 Technical Support Engineer Bengaluru
🏢 Scoutit
📍 Bengaluru