09 Sep
|
Straightdrivesport
|
Bengaluru
09 Sep
Straightdrivesport
Bengaluru
Responsibilities
Handle customer service requests through phone, WhatsApp and email.
Perform basic remote troubleshooting for electronics, software, networking, sensors and machine-related issues.
Coordinate with software, electronics, mechanical and service teams for issue resolution.
Create and track service tickets until closure.
Coordinate field service visits and spare-part dispatches when required.
Maintain customer service and installation records.
Follow up with customers and ensure timely resolution of complaints.
Report recurring technical issues to the R&D; team.
Skills Required
Basic knowledge of electronics, computers and networking.
Valuable communication and customer-handling skills.
Robust follow-up and coordination abilities.
Comfortable troubleshooting through phone/video calls.
Knowledge of Excel / Google Sheets.
English and Hindi preferred.
📌 Technical Support Executive Bengaluru
🏢 Straightdrivesport
📍 Bengaluru