PrimaryResponsibilities:

Provideon time service to customers in the assigned area

Provide ontime service to customers in the assigned area, check the service due of themachines and guide the dealer service team to generate service, spares,retrofits revenue to ensure aftermarket service revenue generation and customersatisfaction.

Roles

Objectives

Reduce Overall Customer Complaints Turnaround Time
Ensure all the calls are attended and restored within 48 hours of time
Review manpower at the dealers end based on the machine population
Ensure all the complaint calls/service Calls are logged in the CRM
Ensure that all the machines commissioned in the field are logged in the CRM
Followup for Airends, OE Suppliers to ensure on time restoration
Ensure that all the reimbursements for the dealers are cleared on time
Escalate the specific problem faced in the machine to the product team for corrective actions
Conduct periodic training for Dealer Service Engineers / Co-ordinators on troubleshooting, CRM and proper installation




Ensure all the machines are commissioned are as per ELGi Standards and no installation complaints are onserved within 180 days
Conduct periodic audit of machines to ensure proper commissioning

AMC retention
Adhere to visit schedule for AMC Machines. (LEPSAC, OFSAC & Corporate AMC)
Providing Customer Service experience with no breakdowns, Value added perks and retaining the customer
Provide leads to Aftermarket spares team for retrofits & valve Kits
Ensure all the AMC Visits for the dealer machines are attended on time
Review monthly plans for the dealer team (Plan vs adherence) and ensure proper enquiry execution and quotation

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Territory Service Manager Portables After Market Jaipur
🏢 Elgi Equipments
📍 Jaipur