About ISHA

Indian Silk House Agencies (ISHA) is a heritage ethnic wear retail brand established in 1971, with 70+ stores across India. We are looking for a energetic Training Executive to join our team and help shape the customer-facing experience across our retail network.

Role Overview

We're looking for a junior Training Executive to conduct and support training sessions for our retail sales staff, focused on customer service etiquette, grooming standards, and in-depth product knowledge on our ethnic wear range (silk sarees, and related categories).

Location: Kolkata (with travel to store locations as required)

Key Responsibilities
Conduct floor-level and classroom training sessions for retail sales staff across stores
Train staff on customer service etiquette, communication standards, and grooming
Deliver structured product knowledge training (fabric, weave, craft,



care instructions, etc.)
Assess training effectiveness through feedback, observation, and store visits
Support onboarding training for current store joiners
Coordinate with Store Managers/AMs to identify training needs and gaps
Maintain training records, attendance, and feedback documentation

Requirements
6 months to 1 year of experience in training, L&D;, or a retail training-adjacent role
Confident, well-spoken, and comfortable conducting group training sessions
Fluency in English, Bengali and Hindi required
Solid interpersonal and presentation skills
Willingness to travel to store locations as needed
Prior exposure to retail, fashion, or apparel industry is a plus

📌 Training Development Executive Kolkata
🏢 INDIAN SILK HOUSE AGENCIES
📍 Kolkata