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Key Responsibilities:

Customer Relationship Management

Develop and maintain robust relationships with key customers in the textile sector.

Serve as the primary point of contact for customer inquiries, issues, and feedback.

Data Management

Maintain and update the CRM database with customer interactions, preferences, and feedback.

Ensure accuracy and completeness of customer records to facilitate effective communication.

Sales Support

Assist the sales team in identifying customer needs and providing tailored solutions.

Help prepare sales proposals and presentations based on customer requirements.

Reporting and Analysis

Generate regular reports on customer interactions, feedback, and sales performance.





Analyze data to identify trends and prospects for improving customer satisfaction and retention.

Process Improvement

Identify areas for improvement in customer engagement processes and suggest actionable strategies.

Collaborate with the team to implement best practices in CRM management.

Cross-Functional Collaboration:

Work closely with marketing, production, and logistics teams to ensure timely delivery and quality service.

Participate in regular meetings to discuss customer feedback and enhance product offerings.

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