Role & responsibilities
Handle Inbound/Outbound inquiries & provide detailed information about Medanta offerings/services.
Handling customer complaints & follow ups
Maintain excellent communication, empathy and professionalism while interacting with patients & families.
Achieve daily/weekly call targets and conversion goals.
Record call details, patient interactions and follow ups accurately in the CRM system.
Ensure high levels of patient satisfaction and service quality through effective engagement
Any other additional duties related to hospital operations assigned by supervisor.
Preferred candidate profile
Graduate
Valuable Communication skills both verbal & written
Outstanding interpersonal skills & team work ability
Positive analytical skills and quick thinking
dedication and passion to meet & exceed customer expectations both internal and external
Positive, pro-active, motivated with "can-do" attitude.
📌 Walk In Executive Call Centre Operations Control Centre Noida
🏢 Medanta
📍 Noida