Hiring : Infra Voice – Service Desk Engineer

Experience : 6 Months – 1 Year

Job Location : Ghansoli Reliance Retail

Shift : Rotational & Night Shifts

Job Responsibilities
Provide first-level technical support to users via voice calls.
Handle and resolve IT-related incidents and service requests.
Troubleshoot basic issues related to Windows, applications, hardware, network, and connectivity.
Log, update, and track tickets in the ITSM/ticketing tool.
Escalate unresolved issues to the appropriate technical teams.
Maintain proper documentation of incidents and resolutions.
Follow defined SLA and service desk processes.
Ensure skilled communication and timely resolution of user queries.

Required Skills :
6 months to 1 year of experience in Service Desk, Help Desk, Technical Support, or Voice Support.
Positive verbal and written communication skills.
Basic knowledge of Windows, MS Office, networking, and troubleshooting.
Comfortable working in rotational and night shifts.
Customer-service-oriented approach.
Ability to troubleshoot and resolve issues over the phone.
Education: Graduate / Diploma in IT or a related field preferred.

📌 Voice Engineer Navi Mumbai
🏢 Innovative Techhub
📍 Navi Mumbai