09 Sep
|
Archetive Solutions
|
Kolkata
09 Sep
Archetive Solutions
Kolkata
Role & responsibilities
Handle US vendor calls, emails, and text messages.
Convey accurate and relevant information to clients and other stakeholders.
Manage the lifecycle of order requests within defined timelines as per SOPs.
Resolve client/vendor queries over calls and manage the order queue as per SLA.
Preferred candidate profile
Versatile to work in US shift schedules, with prior US shift experience preferred.
A Graduate with Minimum 3 plus years of experience in an international KPO / BPO Process would be preferred.
Excellent oral and written communication skills for US interactions.
Robust skills in handling emails, text messages, and multitasking.
Proactive problem solver with the ability to understand and interpret client requirements.
📌 Client Support Specialist Archetive Solutions Pvt Ltd Kolkata
🏢 Archetive Solutions
📍 Kolkata